Expertivity Technologies , Alex McDonnell Laying Lean Foundations for Serious Growth Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results T...
Expertivity Technologies , Alex McDonnell ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou...
Expertivity Technologies , Alex McDonnell Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era R evisiting proven management practices to drive efficiencies of remote teams . Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams were phy...
Expertivity Technologies , Alex McDonnell Why Common Practice is Not Best (or Better) Practice! Diffusion of Innovations In speaking to managers in service and knowledge work organisations, I'm often told that "we already employ industry best practices" but often find that what they really mean ...
