Expertivity Technologies , Elizabeth Hegarty Performance assessment of an IT PMO against effectiveness & efficiency measures Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons...
Expertivity Technologies , Elizabeth Hegarty IT Support team transformation Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o...
Expertivity Technologies , Alex McDonnell Major Insurance Company Required Significant Capacity Release Facts Overall Capacity – Up By 25% Value Added Tasks – Up By 15% Improved Customer Service Levels Results Restructured Core Ops Management System Increased Technical Capacity Improved Inter-Team Coop...
Expertivity Technologies , Alex McDonnell Building Operational Excellence Capabilities for Future Expansion for One of the Largest Health Organisations in Ireland Facts Performance – Up By 200% Non Value Added Tasks – Down By 30% Digital Transformation – 100% Results Upgraded IT Infrastructure Staff Trained In Operational Excellence Significant Improvement In S...
Expertivity Technologies , Alex McDonnell EI Interview KTL about their Lean Transformation KILLARNEY TELECOMMUNICATIONS LIMITED (KTL) When KTL targeted growth, they focused on competitiveness “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise and stand...
Expertivity Technologies , Alex McDonnell Global Banking Subsidiary Uses Lean Operations to Secure Their Future Facts Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline Results Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Operational ...
Expertivity Technologies , Alex McDonnell Laying Lean Foundations for Serious Growth Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results ...
Expertivity Technologies , Alex McDonnell ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou...
