Major Insurance Company Required Significant Capacity Release Alexander McDonnell *Facts* * Overall Capacity – Up By 25% Value Added Tasks – Up By 15% *Results* * Restructured Core Ops Management System Increased Technical Capacity Improved Customer Service Levels And Inter-Team ... Dec 25, 2020
Building Operational Excellence Capabilities for Future Expansion for One of the Largest Health Organisations in Ireland Alexander McDonnell *Facts* * Performance – Up By 200% Non Value Added Tasks – Down By 30% Digital Transformation – 100% *Results* * Upgraded IT Infrastructure Staff Trained In Operational Excellence Significant Improv... Dec 25, 2020
EI Interview KTL about their Lean Transformation Alexander McDonnell * KILLARNEY TELECOMMUNICATIONS LIMITED (KTL) * * W hen KTL targeted growth, they focused on competitiveness * “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise ... Dec 25, 2020
Global Banking Subsidiary Uses Lean Operations to Secure Their Future Alexander McDonnell *Facts* * Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline *Results* * Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Op... Dec 25, 2020
Laying Lean Foundations for Serious Growth Alexander McDonnell *Interview With Wendy Hamilton - SVP Global Operations* “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” *Resu... Dec 25, 2020
ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity Alexander McDonnell GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou... Dec 25, 2020
