Expertivity Technologies , Elizabeth Hegarty Performance assessment: IT PMO Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons...
Expertivity Technologies , Elizabeth Hegarty IT Support team transformation Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o...
Expertivity Technologies , Alex McDonnell Significant capacity release: Insurance Facts Overall Capacity – Up By 25% Value Added Tasks – Up By 15% Improved Customer Service Levels Results Restructured Core Ops Management System Increased Technical Capacity Improved Inter-Team Coop...
Expertivity Technologies , Alex McDonnell Operational Excellence for Future Expansion: Large Health Organisation Facts Performance – Up By 200% Non Value Added Tasks – Down By 30% Digital Transformation – 100% Results Upgraded IT Infrastructure Staff Trained In Operational Excellence Significant Improvement In S...
Expertivity Technologies , Alex McDonnell Lean Transformation at KTL KILLARNEY TELECOM LIMITED (KTL) When KTL targeted growth, they focused on competitiveness “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise and standardise most...
Expertivity Technologies , Alex McDonnell Lean Operations: Global Banking Facts Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline Results Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Operational ...
Expertivity Technologies , Alex McDonnell Laying Lean Foundations for Serious Growth Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results ...
Expertivity Technologies , Alex McDonnell 40% Productivity Improvement: Public Sector GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou...
