Performance assessment of an IT PMO against effectiveness & efficiency measures Expertivity Technologies , Elizabeth Hegarty Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons... Apr 28, 2023
IT Support team transformation Expertivity Technologies , Elizabeth Hegarty Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o... Apr 28, 2023
Major Insurance Company Required Significant Capacity Release Expertivity Technologies , Alex McDonnell Facts Overall Capacity – Up By 25% Value Added Tasks – Up By 15% Improved Customer Service Levels Results Restructured Core Ops Management System Increased Technical Capacity Improved Inter-Team Coop... Dec 25, 2020
Building Operational Excellence Capabilities for Future Expansion for One of the Largest Health Organisations in Ireland Expertivity Technologies , Alex McDonnell Facts Performance – Up By 200% Non Value Added Tasks – Down By 30% Digital Transformation – 100% Results Upgraded IT Infrastructure Staff Trained In Operational Excellence Significant Improvement In S... Dec 25, 2020
EI Interview KTL about their Lean Transformation Expertivity Technologies , Alex McDonnell KILLARNEY TELECOMMUNICATIONS LIMITED (KTL) W hen KTL targeted growth, they focused on competitiveness “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise and stan... Dec 25, 2020
Global Banking Subsidiary Uses Lean Operations to Secure Their Future Expertivity Technologies , Alex McDonnell Facts Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline Results Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Operational ... Dec 25, 2020
Laying Lean Foundations for Serious Growth Expertivity Technologies , Alex McDonnell Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results T... Dec 25, 2020
ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity Expertivity Technologies , Alex McDonnell GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou... Dec 25, 2020
