Expertivity delivered our Lean Start Programme and introduced us to the benefits of using a strong framework when looking at improving our business. The Lean Start Programme helped us to make the right changes in the right places in a controlled, systematic and timely manner. The alternative can often be a "quick fix" that may result in unintended consequences emerging later. Expertivity has provided my staff with understanding and a repeatable methodology to improve and change their own workplace.
Bank of Ireland needed seismic cost reductions, in addition to wanting to empower staff, motivate them and improve morale in the content of the banking crisis. Expertivity brought significant support to our senior management team and staff. Alex's technical knowledge is second to none. He is super at leading strategic change programmes and also brilliant at operating the unknown.... that's a skill! Lots of people are unnerved by that, but he can get his head around it and come up with a solution. Paula has great interpersonal and people skills and really gets the bigger picture. She is thoughtful, a good listener and provides significant support to the management and staff in accepting the level of change required.
Expertivity brought a sense of calm, a can-do attitude and the fortitude to navigate their way through high-pressured situations. They are good at simplifying very complex matters, understanding personalities and navigating change. They did not alienate the team but brought them on the journey, impressing on them the benefits of what could be achieved and promoting the outcomes needed.
Ulster Bank was involved with Expertivity in a major change management programme to reduce costs by 30% and target overdraft limits. As part of the solution Expertivity embedded their Service Force tool to help manage capacity and deliver improved efficiency. I enjoyed working with Alex and the team at Expertivity and found their approach methodical and impactful - they delivered the required results. Expertivity's competency was around change management, lean operations and continuous improvement.
We aim to be an agile company, we have to be, because we work in a very fast-moving sector. But that agility can come at a significant cost to the bottom line. The Enterprise Ireland Lean Programme that Expertivity delivered allowed us to optimise and standardise most key business processes. It improved our competitiveness, and that enabled us to acquire additional customers and improve our profitability at the same time.
Expertivity are a team of true professionals and a pleasure to work with. They get involved in the execution of change and transformation, rather than just talk the talk. In fact, the senior management team in PTSB would consider them a lightening rod for the disaffection of change. Their knowledge, experience and methodologies are relevant, and they are very well connected in the financial services industry.