Process Ownership & Management

Process ownership refers to the assignment of responsibility for a particular process or set of processes to a specific individual or group within an organization. This concept is important in businesses and organizations of all sizes as it helps to ensure accountability, streamline operations, and improve overall efficiency.

The primary objective of process ownership is to ensure that there is a clear understanding of who is responsible for each process and what their responsibilities are. This includes not only the execution of the process itself, but also monitoring and measuring its performance, identifying areas for improvement, and taking steps to make changes as needed.


One of the key benefits of process ownership is that it promotes accountability. When a specific individual or team is designated as the owner of a process, they are responsible for ensuring that the process is carried out correctly and efficiently. This helps to minimize the risk of errors or mistakes, and encourages a sense of ownership and responsibility among the members of the team.

In addition to promoting accountability, Expertivity have significant evidence that process ownership can also:

  • Help to streamline operations.
  • Reduce duplicated efforts or overlapping responsibilities. 
  • Increase more efficient and streamlined operation.
  • Increase opportunity for issues identification and improvement.
  • Can result in reduced costs.
  • Improve productivity.
  • Increase customer satisfaction.  

There are several key steps that organizations can take to ensure that process ownership is effectively implemented. These include:

Define the processes:  Effectively define and document the processes that are critical to the organization's operations.

  1. Assign owners: Once the processes have been defined, the next step is to assign an individual or team as the owner of each process.
  2. Provide resources: Process owners need to have the resources and tools they need to carry out their responsibilities effectively. This may include access to training, technology, or other resources.
  3. Monitor and measure performance: Process owners should regularly monitor and measure the performance of their processes, using metrics and KPIs to identify areas for improvement.
  4. Make changes as needed: Based on the performance metrics and KPIs, process owners should be empowered to make changes to their processes to improve efficiency and reduce costs.

In conclusion, process ownership is a critical concept for organisations of all sizes. Expertivity have supported many clients in demonstrating that by promoting accountability, streamlining operations, and improving efficiency, process ownership can help them to achieve their goals and remain competitive in today's fast-paced business environment.


Process ownership can have a significant impact on productivity within an organisation. When an individual or team is responsible for a specific process, they are able to focus their efforts on improving that process and ensuring that it is running efficiently. 

This can lead to several benefits, including:

· Accountability: Process ownership creates accountability for the process and its outcomes, increasing the sense of ownership for process improvement and success .

· Efficiency: By focusing on a specific process, process owners can identify inefficiencies and work to streamline the process. This can lead to faster turnaround times and reduced costs.

· Communication: Process ownership can facilitate communication within an organisation. They are need to communicate with other teams and individuals, leading to better coordination and collaboration.

· Quality: Process owners are responsible for ensuring that their process meets certain standards and quality levels. 

Overall, process ownership can have a positive impact on productivity by creating accountability, improving efficiency, facilitating communication, and improving quality.

What's the Difference Between a Process Owner and a Process Manager 

Expertivity have found that many of our clients have a lack of clarity of the terms "process owner" and "process manager" are often use them interchangeably. However we provide the following guidance on the difference between the two roles.

Process owner: A process owner is typically:

  1.  A senior-level executive or manager who is responsible for the overall performance of a particular business process. 
  2. Accountable for ensuring that the process is designed effectively, performing efficiently, and achieving the desired outcomes. 
  3. Responsible for ensuring that the process is aligned with the organization's strategic goals and objectives.
  4. Have ultimate accountability and ownership of the process.

Process Manager: A process manager is typically:

  • A mid-level manager who reports to the process owner and works with the process team to ensure that the process is performing as expected.
  • Responsible for managing the day-to-day operations of a particular business process. 
  • Accountable for ensuring that the process is executed effectively and efficiently to achieve the desired outcomes. 

While the process owner has ultimate accountability for the process, the process manager is responsible for managing the process on a day-to-day basis. The two roles work together to ensure that the process is designed effectively, performing efficiently, and achieving the desired outcomes.

If you would like to know more about Process Ownership & Management, contact us today! 

Why Expertivity Technologies? 

As Master Practitioners & Lean Operations Consultants we are trusted by top organisations across multiple industry sectors with complex environments to deliver against business priorities ranging from organisational process improvements to expert project management, strategy execution services to help organisations and their people perform to maximum potential.

We have the flexibility and talent to accommodate either short term or long term requirement, and help you deliver your projects better.

Simply put: We have the experience, we have the know how and we always deliver on time and on budget! 

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