Process Ownership & Management
This concept is important in businesses and organisations of all sizes as it helps to ensure accountability, streamline operations, and improve overall efficiency. However, it is generally recommended to co-create processes with those involved in them.
The primary objective of process ownership is to ensure that there is a clear understanding of who is responsible for each process and what their responsibilities are. This includes not only the execution of the process itself, but also monitoring and measuring its performance, identifying areas for improvement, and taking steps to make changes as needed.
A key benefit of process ownership is that it promotes accountability. Owners are responsible for ensuring that the process is carried out correctly and efficiently. This helps to minimise the risk of errors or mistakes.
In addition to promoting accountability, Expertivity have significant evidence that process ownership can also:
- Help to streamline operations
- Reduce duplicated efforts or overlaps
- Increase efficiency
- Improves continuous improvement
- Generally reduces costs
- Improve productivity
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Increase customer satisfaction.
Key steps to ensure that process ownership is effectively implemented. These include:
Define the processes: Effectively define and document the processes that are critical to the organization's operations.
- Assign owners: Assign an individual or team as the owner of each process.
- Provide resources: This may include access to training, technology, or other resources.
- Monitor and measure performance: Use metrics and KPIs to identify areas for improvement, regularly.
- Make changes as needed: Empower process owners to make changes to their processes to improve efficiency and reduce costs.
In conclusion, process ownership is a critical concept for organisations to achieve their goals and remain competitive in today's fast-paced business environment.
Benefits include:
· Accountability: Increases the sense of ownership for process improvement and success .
· Efficiency: Faster turnaround times and reduced costs.
· Communication: Facilitates communication within an organisation. Dialogue leads to better collaboration.
· Quality: Process owners are responsible for ensuring that their process delivers the right value to customers.
What's the Difference Between a Process Owner and a Process Manager
Expertivity have found that many of our clients have a lack of clarity of the terms "process owner" and "process manager" are often use them interchangeably. However we provide the following guidance on the difference between the two roles.
Process owner: A process owner is typically:
- A senior-level executive or manager who is responsible for the overall performance of a particular business process.
- Accountable for ensuring that the process is designed effectively, performing efficiently, and achieving the desired outcomes.
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Responsible for ensuring that the process is aligned with the organization's strategic goals and objectives.
Process Manager: A process manager is typically:
- Reports to the process owner and works with the process team to ensure that the process is performing as expected.
- Responsible for managing the day-to-day operations of a particular business process.
- Accountable for ensuring that the process is executed effectively and efficiently to achieve the desired outcomes.
The two roles work together to ensure that the process is designed effectively, performing efficiently, and achieving the desired outcomes.
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Why Expertivity Technologies?
As Master Practitioners & Lean Operations Consultants we are trusted by top organisations across multiple industry sectors with complex environments to deliver against business priorities ranging from organisational process improvements to expert project management, strategy execution services to help organisations and their people perform to maximum potential.
Simply put: We have the experience, we have the know how and we always deliver on time and on budget!