Taming Complexity & Unleashing Expertise
The failure to tame unnecessary complexity is weighing organisations down and sapping people's energy. People in organisations spend most of their time using their ingenuity to navigate organisational complexity. What is worse, so do customers!
At Expertivity we help organisations maximise the application of your people's expertise while simplifying your customer's access to that expertise.
Taming Complexity: Is your organisation a thicket of complexity....
In a recent article from the Harvard Business Review, the authors make the point that just because systems or organisations are difficult to understand doesn’t make them inherently bad. However, when complexity untamed is allowed run wild in your organisation, you end up with an organisational thicket, a dense growth of "processes", policies, procedures, audit and regulatory requirements, ad-hoc work, projects and a plethora of reactive responses to unexpected events.
Taming Complexity: a well-designed and maintained garden....
Organisations who manage to tame complexity will unleash people's full potential, unshackle the organisations resources and make it easy for customers to access.