Global Banking Subsidiary Uses Lean Operations to Secure Their Future Stuart Facts Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline Results Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Operational ... Dec 25, 2020 Case Studies
Laying Lean Foundations for Serious Growth Stuart Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results T... Dec 25, 2020 Case Studies
ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity Stuart GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou... Dec 25, 2020 Case Studies
Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era Stuart R evisiting proven management practices to drive efficiencies of remote teams . Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams were phy... Dec 22, 2020 Blog
Why Common Practice is Not Best (or Better) Practice! Stuart Diffusion of Innovations In speaking to managers in service and knowledge work organisations, I'm often told that "we already employ industry best practices" but often find that what they really mean ... Dec 22, 2020 Blog
