Expertivity Technologies
  • About Us
    • What We Do
    • Our Team
    • Our Partners
    • Testimonials
  • Expertise
    • Service Operational Excellence
    • Lean Digital Transformation
    • Process Ownership & Management
    • Taming Unnecessary Complexity
    • Programme & Project Management
    • Interim Management
    • Crisis Management
  • Sectors
  • Enabling Technologies
  • EI/IDA Lean Funding
  • Learning & Development
  • Online Courses
  • Resources
    • Case Studies
    • Blogs
    • Awards
    • Brochures
    • Events
    • ABEC Survey
    • Digital Ready Scorecard
    • Media
    • Service Excellence Network
    • Shop
    • Terms & Conditions
  • 0
  • 0
  • Sign in
Contact Us

  • All
  • Blog
  • Case Studies
  • ​
  • ​
  • ​
  • ​
McLaw & Associates and Xpertivity Join Forces
McLaw & Associates and Xpertivity Join Forces
Expertivity Technologies , Alex McDonnell
McLaw & Associates and Xpertivity Limited were both founded by Alex McDonnell and Paula Lawton. Paula and Alex have now brought both companies together under the Xpertivity brand with the services pre...
Dec 26, 2020 Blog

Major Insurance Company Required Significant Capacity Release
Major Insurance Company Required Significant Capacity Release
Expertivity Technologies , Alex McDonnell
Facts Overall Capacity – Up By 25% Value Added Tasks – Up By 15% Improved Customer Service Levels​ Results Restructured Core Ops Management System Increased Technical Capacity Improved Inter-Team Coop...
Dec 25, 2020 Case Studies

Building Operational Excellence Capabilities for Future Expansion for One of the Largest Health Organisations in Ireland
Building Operational Excellence Capabilities for Future Expansion for One of the Largest Health Organisations in Ireland
Expertivity Technologies , Alex McDonnell
Facts Performance – Up By 200% Non Value Added Tasks – Down By 30% Digital Transformation – 100% Results Upgraded IT Infrastructure Staff Trained In Operational Excellence Significant Improvement In S...
Dec 25, 2020 Case Studies

EI Interview KTL about their Lean Transformation
EI Interview KTL about their Lean Transformation
Expertivity Technologies , Alex McDonnell
KILLARNEY TELECOMMUNICATIONS LIMITED (KTL) W hen KTL targeted growth, they focused on competitiveness “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise and stan...
Dec 25, 2020 Case Studies

Global Banking Subsidiary Uses Lean Operations to Secure Their Future
Global Banking Subsidiary Uses Lean Operations to Secure Their Future
Expertivity Technologies , Alex McDonnell
Facts Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline Results Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Operational ...
Dec 25, 2020 Case Studies

Laying Lean Foundations for Serious Growth
Laying Lean Foundations for Serious Growth
Expertivity Technologies , Alex McDonnell
Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results T...
Dec 25, 2020 Case Studies

ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity
ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity
Expertivity Technologies , Alex McDonnell
GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou...
Dec 25, 2020 Case Studies

Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era
Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era
Expertivity Technologies , Alex McDonnell
R evisiting proven management practices to drive efficiencies of remote teams . Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams were phy...
Dec 22, 2020 Blog

Why Common Practice is Not Best (or Better) Practice!
Why Common Practice is Not Best (or Better) Practice!
Expertivity Technologies , Alex McDonnell
Diffusion of Innovations In speaking to managers in service and knowledge work organisations, I'm often told that "we already employ industry best practices" but often find that what they really mean ...
Dec 22, 2020 Blog
  • Prev
  • 1
  • 2
  • 3
  • Next


We deliver long term business advantage by embedding Business Agility within organisations, helping organisations to iteratively adapt to the changing business landscape.

  • Maynooth, Ireland Office
  • +353 1 963 0198    
     +353 87 223 9096
  • enquiries@expertivity.com

London, UK Office 
P: + 44 1784 904988
M: +353 87 223 9096 
E: enquiries@expertivity.com

  • Limerick, Ireland Office
  • +353 61 533 853  
     +353 87 223 9096
  • enquiries@expertivity.com
Follow us
   
Copyright 2022 © Expertivity Technologies

We use cookies to provide you a better user experience.

Cookie Policy I agree