Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!
Quality versus quality? Why knowing the difference can help change your organisation for the better.
The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)
Why Service & Knowledge-Work Teams are "Pre-Lean" and Can Therefore Quickly Double Their Productivity or better!