McLaw & Associates and Xpertivity Join Forces Expertivity Technologies , Alex McDonnell McLaw & Associates and Xpertivity Limited were both founded by Alex McDonnell and Paula Lawton. Paula and Alex have now brought both companies together under the Xpertivity brand with the services pre... Dec 26, 2020 Blog
Major Insurance Company Required Significant Capacity Release Expertivity Technologies , Alex McDonnell Facts Overall Capacity – Up By 25% Value Added Tasks – Up By 15% Improved Customer Service Levels Results Restructured Core Ops Management System Increased Technical Capacity Improved Inter-Team Coop... Dec 25, 2020 Case Studies
Building Operational Excellence Capabilities for Future Expansion for One of the Largest Health Organisations in Ireland Expertivity Technologies , Alex McDonnell Facts Performance – Up By 200% Non Value Added Tasks – Down By 30% Digital Transformation – 100% Results Upgraded IT Infrastructure Staff Trained In Operational Excellence Significant Improvement In S... Dec 25, 2020 Case Studies
EI Interview KTL about their Lean Transformation Expertivity Technologies , Alex McDonnell KILLARNEY TELECOMMUNICATIONS LIMITED (KTL) W hen KTL targeted growth, they focused on competitiveness “..agility can come at a significant cost to the bottom line. Lean allowed us to optimise and stan... Dec 25, 2020 Case Studies
Global Banking Subsidiary Uses Lean Operations to Secure Their Future Expertivity Technologies , Alex McDonnell Facts Overall Cost – Down By >30% Programme Delivered – 15% Under Budget And Before Deadline Results Implemented ServiceForce, Resulting In Efficient And Sustainable Back-Office Processes Operational ... Dec 25, 2020 Case Studies
Laying Lean Foundations for Serious Growth Expertivity Technologies , Alex McDonnell Interview With Wendy Hamilton - SVP Global Operations “When someone gets through the Lean journey, they change their mindset in subtle ways that they would never have believed at the outset” Results T... Dec 25, 2020 Case Studies
ServiceForce: The Lean Management System from Expertivity that Helped Deliver Over 40% Improvement in Public Sector Productivity Expertivity Technologies , Alex McDonnell GOVERNMENT SHARED SERVICES CENTRE “We tried applying Lean our own but struggled to make it relevant to our day to day work. Deploying ServiceForce, Expertivity’s Lean Management System, transformed ou... Dec 25, 2020 Case Studies
Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era Expertivity Technologies , Alex McDonnell R evisiting proven management practices to drive efficiencies of remote teams . Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams were phy... Dec 22, 2020 Blog
Why Common Practice is Not Best (or Better) Practice! Expertivity Technologies , Alex McDonnell Diffusion of Innovations In speaking to managers in service and knowledge work organisations, I'm often told that "we already employ industry best practices" but often find that what they really mean ... Dec 22, 2020 Blog
