The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO) Expertivity Technologies , Alex McDonnell Background Work teams or front-line teams (to distinguish them from project teams) are responsible for executing the day-to-day transactions of the organisation and are usually found at the lowest lev... Mar 23, 2022
Without Substantiated Reasons, Can Managers Really Ask for More? Expertivity Technologies , Alex McDonnell For those of us who have worked in the manufacturing and industrial sectors, the question posed in the headline would seem strange if not bizarre. Managers in those sectors take for granted the skills... Mar 22, 2022
Team Leaders Without Training?: Just Dodgem! Expertivity Technologies , Alex McDonnell Why is it that many newly appointed Team Leaders and Mid Level Managers receive little formal training in the hard skills of effective and efficient resource management, either before or after being a... Mar 22, 2022
Service or Knowledge-Work Teams or Organisations that are "Pre-Lean" Can Increases Their Productivity by 300% or more! Expertivity Technologies , Alex McDonnell Most Service and Knowledge-Work Organisations are Pre-Lean and by that I mean, the core skills and disciplines of Operations Management, the operations management fundamentals, are weak or absent. Thi... Jun 15, 2021
Collaborative Management and the "Planned Percent Complete" KPI Expertivity Technologies , Alex McDonnell Sometime back, while working with the Resource Teams in a large Information Technology client, a dispute arose amongst the resource team leaders, around how well the Project Management Office (PMO) wa... Jun 11, 2021
Measuring and Improving Service Productivity Expertivity Technologies , Alex McDonnell Measuring and Improving Service Productivity There's a generally held view in the research literature that improving service productivity is a challenging if not illusive goal, in the main due to the ... May 6, 2021
Why TPS is not "Lean for The Masses" ....hint, the answer is in the name! Stuart The Machine That Changed the World At the risk of being branded a heretic, I'd like to propose that, in their seminal books on Lean (The Machine that Changed the World and Lean Thinking), Womack and J... Dec 26, 2020
“The measure of intelligence is the ability to change.” Stuart That quote from Albert Einstein has a particular resonance today, given the recent troubles of one of our (Irish) national political parties, Fine Gael and it's handling of the "Alan Shatter affair". ... Dec 26, 2020
Confusing Common Practices with Best Practices Stuart I work quite a bit with helping senior management teams improve the performance of their organisations and one of the most common issues I come across is the confusion between "common practices" and "... Dec 26, 2020
When Fixing What's Broken Doesn't Work Stuart Don't Improve Your Legacy Business System, Shed It! For over 30 years now I have been engaged by organisations in the service and knowledge-work sectors to help them improve their performance. In almo... Dec 26, 2020
Joined-Up Thinking and the "Germ Theory of Management" Stuart If I hear another commentator, while bemoaning the ills of our country (any country but in my case Ireland), say that "what we need is some joined-up thinking" and say it as if it's some "as-yet-to-be... Dec 26, 2020
Today's Problems Come From Yesterdays Solutions. Stuart The above quote from Peter Senge's great book "The Fifth Discipline" is one of those profound pieces of wisdom that, even when said out loud,, doesn't always capture the depth of the insight. Edward D... Dec 26, 2020
