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Now is the time to start one of our programmes designed to tackle the specific challenges
encountered in service and knowledge-work (complex) organisations .

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Lean Service Operations Management: Module 1     High Performance Team Management

We are delighted to launch in conjunction with Technological University Dublin our Service Operations Management Course. This 3-module training and development programme (Level 7) is the first academically certified programme in Ireland that specifically targets developing front-line and mid-level managers in managing and improving a service organisations effectiveness and efficiency.

Lean Service Operations Management: Module 2   Inter-Team Management & Collaboration

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.

Lean Service Operations Management: Module 3        The Methods, Tools and Technologies of Continuous Improvement

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.

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ServiceForce Training Videos

Online Training Videos for Using ServiceForce

Lean Service Operations Management: Module 3        The Methods, Tools and Technologies of Continuous Improvement

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.

Lean Service Operations Management: Module 2   Inter-Team Management & Collaboration

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.