Reach New Heights!

We are delighted to launch in conjunction with Technological University Dublin our Service Operations Management Course. This 3-module training and development programme (Level 7) is the first academically certified programme in Ireland that specifically targets developing front-line and mid-level managers in managing and improving a service organisations effectiveness and efficiency.

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations. Module 2 covers leading and empowering inter-team/multi-team collaboration.  

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.

Online Training Videos for Using ServiceForce

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.

This Level 7 programme is offered in conjunction with the Technological University Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations. Module 2 covers leading and empowering inter-team/multi-team collaboration.