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Simplification Through Commitment

Colleague Letters of Understanding (CLOUs): A Blueprint for Empowerment and Success

Simplification Through Commitment

Expertivity Technologies , Elizabeth Hegarty

Simplification Through Commitment

In a world where organisational structures often resemble hierarchies with top-down decision-making, Morning Star stands as a beacon of innovation. This renowned company in the food processing industr...

Sep 25, 2023

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Blog

Complexity Is Not Doing The Simple Things Well

Expertivity Technologies , Elizabeth Hegarty

Complexity Is Not Doing The Simple Things Well

In a bustling office filled with diligent employees, there was a common nemesis that plagued their daily tasks – a web of tangled ethernet cables. These cables connected the various workstations to th...

Sep 25, 2023

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Blog

The Tangible Benefits of Operational Excellence

Expertivity Technologies , Elizabeth Hegarty

The Tangible Benefits of Operational Excellence

What Is Operational Excellence and Why Does it Matter? Operationally excellent organisations minimise complexity and deliver products and services with minimal waste, cost, and errors. They strive for...

Sep 8, 2023

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Blog

Why Actively Managed Processes Tame Complexity and Empower People.

Expertivity Technologies , Elizabeth Hegarty

Why Actively Managed Processes Tame Complexity and Empower People.

How hard is it to get things done in your organisation? Are your people relaxed and enjoying the open road or up to their ankles in complexity and ambiguity? Much of an organisations complexity and am...

Sep 8, 2023

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Blog

Why Todays Problems Often Come from YesterdaysSolutions……..and How to Break that Vicious Circle!

Expertivity Technologies , Elizabeth Hegarty

Why Todays Problems Often Come from YesterdaysSolutions……..and How to Break that Vicious Circle!

If you ask the people in your organisation, “how easy is it to get things done around here”, what would be the answer? Recent research at Arizona State University found that 59% of employees reported ...

Sep 8, 2023

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Blog

The Futility of Planning for Certainty in an Uncertain World

Expertivity Technologies , Alex McDonnell

The Futility of Planning for Certainty in an Uncertain World

Most, if not all modern organisations inhabit a VUCA world (Volatile, Uncertain, Complex, Ambiguous) but persist with using old style business tools and methods that were designed for more stable and ...

Aug 3, 2023

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Blog

The Pitfalls of Being a Results-Driven Organisation.

Expertivity Technologies , Alex McDonnell

The Pitfalls of Being a Results-Driven Organisation.

Organisations often boast about being, or aspiring to be, a results-driven organisation or having a results-driven culture, not understanding its pitfalls. Results are outcomes and when organisations ...

Aug 2, 2023

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Blog

Performance assessment of an IT PMO against effectiveness & efficiency measures

Expertivity Technologies , Elizabeth Hegarty

Performance assessment of an IT PMO against effectiveness & efficiency measures

Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons...

Apr 28, 2023

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Case Studies

IT Support team transformation

Expertivity Technologies , Elizabeth Hegarty

IT Support team transformation

Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o...

Apr 28, 2023

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Case Studies

Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!

Expertivity Technologies , Alex McDonnell

Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!

Globally, the low productivity of the service and knowledge work sectors is causing governments and economies a major concern, given that they now account for over 80% of GDP and the bulk of employmen...

Dec 4, 2022

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Blog

Quality versus quality? Why knowing the difference can help change your organisation for the better.

Expertivity Technologies , Alex McDonnell

Quality versus quality? Why knowing the difference can help change your organisation for the better.

I recently came across an article proposing that "It’s time to stop measuring productivity" by Dominic Price, the resident "work futurist" at Atlassian. His "5 second summary" is: Productivity metrics...

Jun 18, 2022

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The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)

Expertivity Technologies , Alex McDonnell

The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)

Background Work teams or front-line teams (to distinguish them from project teams) are responsible for executing the day-to-day transactions of the organisation and are usually found at the lowest lev...

Mar 23, 2022

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At Expertivity Technologies, we help build high performing organisations primarily in the service and knowledge-work sectors.

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