Expertivity Technologies , Elizabeth Hegarty Simplification Through Commitment In a world where organisational structures often resemble hierarchies with top-down decision-making, Morning Star stands as a beacon of innovation. This renowned company in the food processing industr...
Expertivity Technologies , Elizabeth Hegarty Complexity Is Not Doing The Simple Things Well In a bustling office filled with diligent employees, there was a common nemesis that plagued their daily tasks – a web of tangled ethernet cables. These cables connected the various workstations to th...
Expertivity Technologies , Elizabeth Hegarty The Tangible Benefits of Operational Excellence What Is Operational Excellence and Why Does it Matter? Operationally excellent organisations minimise complexity and deliver products and services with minimal waste, cost, and errors. They strive for...
Expertivity Technologies , Elizabeth Hegarty Why Actively Managed Processes Tame Complexity and Empower People. How hard is it to get things done in your organisation? Are your people relaxed and enjoying the open road or up to their ankles in complexity and ambiguity? Much of an organisations complexity and am...
Expertivity Technologies , Elizabeth Hegarty Why Todays Problems Often Come from YesterdaysSolutions……..and How to Break that Vicious Circle! If you ask the people in your organisation, “how easy is it to get things done around here”, what would be the answer? Recent research at Arizona State University found that 59% of employees reported ...
Expertivity Technologies , Alex McDonnell The Futility of Planning for Certainty in an Uncertain World Most, if not all modern organisations inhabit a VUCA world (Volatile, Uncertain, Complex, Ambiguous) but persist with using old style business tools and methods that were designed for more stable and ...
Expertivity Technologies , Alex McDonnell The Pitfalls of Being a Results-Driven Organisation. Organisations often boast about being, or aspiring to be, a results-driven organisation or having a results-driven culture, not understanding its pitfalls. Results are outcomes and when organisations ...
Expertivity Technologies , Elizabeth Hegarty Performance assessment of an IT PMO against effectiveness & efficiency measures Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons...
Expertivity Technologies , Elizabeth Hegarty IT Support team transformation Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o...
Expertivity Technologies , Alex McDonnell Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations! Globally, the low productivity of the service and knowledge work sectors is causing governments and economies a major concern, given that they now account for over 80% of GDP and the bulk of employmen...
Expertivity Technologies , Alex McDonnell Quality versus quality? Why knowing the difference can help change your organisation for the better. I recently came across an article proposing that "It’s time to stop measuring productivity" by Dominic Price, the resident "work futurist" at Atlassian. His "5 second summary" is: Productivity metrics...
Expertivity Technologies , Alex McDonnell The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO) Background Work teams or front-line teams (to distinguish them from project teams) are responsible for executing the day-to-day transactions of the organisation and are usually found at the lowest lev...