Service Sectors Biggest Problem Solved: How Long is a Piece of String? Alexander McDonnell Anybody familiar with fractals will know that the answer to the question is "infinite". Fortunately most teams in service and knowledge work organisations don't need to calculate the length of your co... Dec 26, 2020
Easiest Way To Improve Performance? Step 1: Stop Making Things Worse! Alexander McDonnell I work with service and knowledge work organisations and it's often quite surprising to them how much they can improve performance by just stopping making things worse. Of course, its not that people ... Dec 26, 2020
"Whistling Past The Graveyard" of Bad Performance Measures. Alexander McDonnell In Ireland, where I come from, we have a tradition of folklore, mystery, tall tales, "sayings" and proverbs that cover every possible life situation, one of which is "whistling past the graveyard". Ac... Dec 26, 2020
Ryanair: When Complex Adaptive Systems bite back! Alexander McDonnell Ryanair is Europe's largest airline and is probably the first modern day organisation to build a successful business model based on despising its customers, its people and its suppliers. It could do t... Dec 26, 2020
Ryanair: A Lesson for Leaders, Managers, Unions and Society Alexander McDonnell There's been a lot of feedback on my earlier post on Ryanair supporting the post but also pointing out the great things that Ryanair has achieved for society such as low fares, the boom and ease in tr... Dec 26, 2020
McLaw & Associates and Xpertivity Join Forces Alexander McDonnell McLaw & Associates and Xpertivity Limited were both founded by Alex McDonnell and Paula Lawton. Paula and Alex have now brought both companies together under the Xpertivity brand with the services pre... Dec 26, 2020
Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era Alexander McDonnell R evisiting proven management practices to drive efficiencies of remote teams . Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams were phy... Dec 22, 2020
Why Common Practice is Not Best (or Better) Practice! Alexander McDonnell *Diffusion of Innovations* In speaking to managers in service and knowledge work organisations, I'm often told that "we already employ industry best practices" but often find that what they really me... Dec 22, 2020
