First, Capture the Hearts and Minds of Your Workforce.

14 November 2023 by
First, Capture the Hearts and Minds of Your Workforce.
Expertivity Technologies , Elizabeth Hegarty

In the ever-competitive landscape of modern business, organisational alignment and workforce commitment have moved from being desirable qualities to absolute necessities. The linchpin that holds these elements together is Operational Excellence (OE). While the strategic advantages of OE are often apparent at the executive level, the challenge lies in permeating this culture throughout the organisation.

Dispelling Myths: Aligning Culture with Operational Excellence

One significant roadblock to OE adoption is the prevalent myth that it engenders a mechanical, "sweatshop" atmosphere, thereby diluting the workforce's passion for what they care about. A key requirement of the leadership team therefore, is to marry whatever passion exists in the organisation, with adopting OE so that that OE enhances, rather than undermines, the core values and culture of the organisation.

Aligning OE with Strategic Goals

To ensure the most effective implementation, OE must be intricately linked with your company's strategic plan and objectives for the short, medium and long term. This achieves two key outcomes:

1.     It underscores the importance of OE as a long-term organisational strategy.

2.     It provides a tangible framework for setting and achieving performance milestones.

Developing a Visual and Data Model

Before transitioning to the new operational paradigm that is OE, understanding the current organisational setup is pivotal. Visual and data models can map how things are currently done, thereby helping to identify current complexities, bottlenecks and inefficiencies. These models also serve as the blueprint for envisaging an ideal future state for the organisation.

Pilot Programs: The Proof of Concept

1.     Implementing a pilot program is an essential step for multiple reasons:

2.     It enables the management team to experience the new operational mode in a controlled setting.

3.     A pilot provides valuable insights to fine-tune the approach and address unforeseen challenges.

Measurable outcomes from the pilot set the stage for broader organisational rollout.

Scaling for Impact

Once the pilot confirms the viability and benefits of the new operational model, the next phase involves scaling the programme across the organisation. This phase allows for a co-developed, organisation-wide program that harmonises various departments and functions.


Operational Excellence is more than a set of guidelines; it is a cultural shift, a new mindset. Achieving this transformation requires not just strategic changes but also capturing the hearts and minds of your entire workforce. Through careful planning, modelling, piloting, and scaling, organisations can create a unified approach to leadership, management, and growth. By leveraging expertise in Operational Excellence, your organisation isn't just undergoing change; it's embracing transformation.

in Blog
First, Capture the Hearts and Minds of Your Workforce.
Expertivity Technologies , Elizabeth Hegarty 14 November 2023
Share this post