Master Practitioners in Operational Excellence and Organisational Agility

Agile Buisiness Execution Canvas 1

Technology, “the practical application of knowledge” is a term more commonly used in the context of Information/Digital technology, but also encompasses “Management Technology”, the practical application of management knowledge and best practices. The combined development and application of both the “industrial” and “management” technologies of the last centuries has driven the enormous increases in innovation, productivity and quality of life achieved over the  last 200 - 300 years. 

Service and knowledge work organisations have displaced their industrial cousins as the dominant economic force and advances in digital technologies are transforming the economic and social landscape. Today, in order to be competitive, organisations of all types need to have a compelling value proposition, a well-designed business model and the ability to execute extraordinarily well. To survive into the future, organisations also need the agility to learn, adapt, reconfigure and respond to the increasingly complex and changing digital environment in which they operate. Our Agile Business Execution Canvas® helps organisations assess their current organisational agility and develop a road map to bridge any gaps or weaknesses.  

Organisational agility therefore is the ability to reconfigure strategies, structures, processes, people, and technology towards value-creating and value-protecting goals. To achieve this, organisations need to invest in both Digital and Management Technologies to improve the performance of the organisation as a "whole system". Expertivity Technologies are Master Practitioners in the disciplines and best practices of both these technologies and are uniquely placed to assist organisations develop and apply them in tandem.

Established in 2003 as McLaw and Associates Ltd., we have been the leading provider of “Management Technology” expertise to the Service and 
Knowledge Work Sectors, particularly in the area of Lean and Operational Excellence where we help organisations rewire for stability and speed. In 2010, we founded Xpertivity Ltd. to expand our digital technology capabilities where we developed ServiceForce, our Operational Excellence Management System for Service and Knowledge Work. In 2013 we founded Kefron McLaw as a joint venture with Kefron Ltd, a document management company. In 2019 we brought these companies together under a single organisation and management structure as Expertivity Technologies.

Our team have a long track record of successfully helping organisations build and embed the skills and capabilities required to dramatically improve the effectiveness and efficiency of their organisation in the increasingly complex and competitive environment in which they operate. Our long list of clients will testify to the long-term competitive advantages that we have helped them develop and continuously adapt to the changing economic landscape in their organisations . 

Our clients know us as being different from traditional management consultancies - we are hands-on practitioners who help clients develop new skills, insights and information to make better decisions on how to be more effective and efficient.  We prefer to roll up our sleeves and be part of your transformation journey. Client engagements typically involve assessing, advising, executing, leveraging our proprietary methodologies and technology while building greater empowerment through staff development and training.

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