ServiceForce + Case Management + Workflow Solution
We can quickly deploy an integrated, on-premise or cloud-based "Integrated Service Operations Management System" by combining ServiceForce with our "low code" case management and workflow platforms. This solution provides a powerful work-management system with a dynamic, adaptable case management and workflow system that includes real-time process monitoring with integrated dashboards.
A large percentage of service and knowledge work can be managed more effectively and efficiently in a case management and workflow system not the least of which is the elimination of unstructured email communications or paper forms.
Typically, case management systems capture the number of tasks to be performed and the workflow solution routes cases to the people qualified to handle the case or task. ServiceForce however converts this unit volume data into time and effort, thereby allowing teams match their workload demand to their available, skilled capacity.
Built on the principles of Lean Operations, Serviceforce not just helps people and teams more effectively and efficiently manage their workload demand and capacity, it also helps them improve how they that.
Teams using ServiceForce typically improve their productivity by between 15% and 25% by just using it to help manage their existing work. However, by leveraging the insights and information that ServiceForce makes available, teams can typically improve the performance of their own teams by another 15% -25%.
By leveraging the connectedness that comes from many teams working on ServiceForce, teams can collaborate to improve the performance of end-to-end processes (Value Streams) and drive large scale improvements in performance across the organisation.
delivering value to the customer
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lean management system