Service Operations Management: Module 3        The Methods, Tools and Technologies of Continuous Improvement

Service Operations Management: Module 3        The Methods, Tools and Technologies of Continuous Improvement

This Level 7 programme is offered in conjunction with TU Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the methods, tools and technologies that support and sustain continuous improvement in complex organisations.

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Responsible Alex McDonnell
Last Update 19/03/2021
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Alex McDonnell

The programme designer and leader is Alex McDonnell. Alex has over 30 years experience of leading transformational change and operational excellence programmes across a wide variety of organisations in both the private and public sectors.

Alex holds a BA in Management from the Irish Management Institute , an MBA & MSc In Lean Enterprise Excellence from the University of Limerick and a certification in Business/Systems Thinking  from MIT.   

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