Laying Lean Foundations for Serious Growth
What was at stake?
We needed to do three things to get to where we needed to be: improve capacity metrics to meet business KPIs; increase our people’s awareness of the principles behind Lean and the goodness behind it and following that, equip our teams with the right problem-solving and continuous improvement skills.
What was the result?
The process laid the foundations for expansion. With Expertivity’s support, we started to build new revenue in without increasing cost. The process enabled us to invest in new markets and we were able to grow our market engagement without increasing labour. The business became more resilient. People came to appreciate problems as opportunities to make changes. We freed up capacity and, at the same time, the day-to-day experience for people improved. Labour was our biggest expense, but we were able to grow our market engagement without increasing labour. We weren’t interested in reducing our workforce either, Lean really isn’t about that. We freed up capacity and, at the same time, the day-to-day experience for people improved.