Performance assessment of an IT PMO against effectiveness & efficiency measures Expertivity Technologies , Elizabeth Hegarty Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons... Apr 28, 2023 Case Studies
IT Support team transformation Expertivity Technologies , Elizabeth Hegarty Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o... Apr 28, 2023 Case Studies
Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations! Expertivity Technologies , Alex McDonnell Globally, the low productivity of the service and knowledge work sectors is causing governments and economies a major concern, given that they now account for over 80% of GDP and the bulk of employmen... Dec 4, 2022 Blog
Quality versus quality? Why knowing the difference can help change your organisation for the better. Expertivity Technologies , Alex McDonnell I recently came across an article proposing that "It’s time to stop measuring productivity" by Dominic Price, the resident "work futurist" at Atlassian. His "5 second summary" is: Productivity metrics... Jun 18, 2022 Blog
The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO) Expertivity Technologies , Alex McDonnell Background Work teams or front-line teams (to distinguish them from project teams) are responsible for executing the day-to-day transactions of the organisation and are usually found at the lowest lev... Mar 23, 2022 Blog
Without Substantiated Reasons, Can Managers Really Ask for More? Expertivity Technologies , Alex McDonnell For those of us who have worked in the manufacturing and industrial sectors, the question posed in the headline would seem strange if not bizarre. Managers in those sectors take for granted the skills... Mar 22, 2022 Blog
Team Leaders Without Training?: Just Dodgem! Expertivity Technologies , Alex McDonnell Why is it that many newly appointed Team Leaders and Mid Level Managers receive little formal training in the hard skills of effective and efficient resource management, either before or after being a... Mar 22, 2022 Blog
Why Service & Knowledge-Work Teams are "Pre-Lean" and Can Therefore Quickly Double Their Productivity or better! Expertivity Technologies , Alex McDonnell Most Service and Knowledge-Work Organisations are Pre-Lean and by that I mean, the core skills and disciplines of Operations Management, the operations management fundamentals, are weak or absent. Thi... Jun 15, 2021 Blog
Collaborative Management and the "Planned Percent Complete" KPI Expertivity Technologies , Alex McDonnell Sometime back, while working with the Resource Teams in a large Information Technology client, a dispute arose amongst the resource team leaders, around how well the Project Management Office (PMO) wa... Jun 11, 2021 Blog
Measuring and Improving Service Productivity Expertivity Technologies , Alex McDonnell Measuring and Improving Service Productivity There's a generally held view in the research literature that improving service productivity is a challenging if not elusive goal, in the main due to the d... May 6, 2021 Blog
Why TPS is not "Lean for The Masses" ....hint, the answer is in the name! Expertivity Technologies , Alex McDonnell The Machine That Changed the World At the risk of being branded a heretic, I'd like to propose that, in their seminal books on Lean (The Machine that Changed the World and Lean Thinking), Womack and J... Dec 26, 2020 Blog
“The measure of intelligence is the ability to change.” Expertivity Technologies , Alex McDonnell That quote from Albert Einstein has a particular resonance today, given the recent troubles of one of our (Irish) national political parties, Fine Gael and it's handling of the "Alan Shatter affair". ... Dec 26, 2020 Blog
