All Courses

Lean Service Operations Management: Module 1     High Performance Team Management
This Level 7 programme is offered in conjunction with TU Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.
Lean Service Operations Management: Module 2   Inter-Team Management & Collaboration
This Level 7 programme is offered in conjunction with TU Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the tools, methods and technologies that support and sustain continuous improvement in complex organisations.
Lean Service Operations Management: Module 3        The Methods, Tools and Technologies of Continuous Improvement
This Level 7 programme is offered in conjunction with TU Dublin and develops the skills, knowledge and techniques required to become a successful Team Leader or Mid-Level Manager in modern service and knowledge-work organisations. Each 5 credit, 3-day module can be taken independently or as a 3-module set (recommended) and are uniquely targeted at developing front-line and mid-level managers to manage and improve the effectiveness and efficiency of service and knowledge-work organisations . Module 1 covers how to optimally lead and empower a work team, Module 2 covers leading and empowering inter-team/multi-team collaboration and Module 3 covers the methods, tools and technologies that support and sustain continuous improvement in complex organisations.
ServiceForce Training Videos
Online Training Videos for Using ServiceForce