ServiceForce is a cloud-based, lean operations work-management system, specifically designed to empower teams and organisations to optimally manage the complex needs of service and knowledge work organisations. It does so by empowering teams with the information and insights required to proactively manage their resources and workload demand. It is the first and only cloud-based lean operations management solution, designed to manage the complex needs of these sectors, utilising the principles of lean operations management.
ServiceForce provides a speedy, flexible deployment roadmap beginning with a standalone deployment requiring no integration with other systems before progressing to a loosely-coupled deployment with a wide variety of case management and/or workflow systems. As ServiceForce provides a wide variety of insights and information to significantly improve the performance of the organisation's processes, organisations can move to a fully integrated deployment based on the improved process designs or depending on the organisation's needs and requirements.
Whether it be a single team, a large multi-team back-office operation or a shared services centre, it is an integrated operation management system that enhances the organisation's capability to take control of its operations and improve its performance in order to exceed its goals and objectives.
“Expertivity not only delivered 30% improvement in operational performance within 6 months but also provided ServiceForce, a platform for sustained improvement.” - Senior Executive, Financial Services Sector
ServiceForce is the lean operations work-management solution for organisations who are striving to reduce costs whilst improving the customer experience but who lack clear, reliable and actionable operations performance information.
Unlike workforce management solutions, our work-management system empowers people to self manage their work and cooperate with their colleagues across the organisation to improve the overall performance of their organisation.
ServiceForce and CaseVision are available as a stand alone applications or can be combined to provide a powerful complete back office management solution