ServiceForce is a cloud-based, lean operations management system, specifically designed to help manage the complex needs of service and knowledge work organisations. It does so by empowering teams to build visibility and control, by actively managing their resources and workload demand. It is the first and only cloud-based operations management solution, designed to manage the complex needs of this sector, utilising the principles of lean operations management.
Designed specifically for the effective management of large back-office operations, it is an integrated operation management system that enhances the organisation's capability to exceed its goals and objectives.
“Expertivity not only delivered 30% improvement in operational performance within 6 months but also provided ServiceForce, a platform for sustained improvement.” - Senior Executive, Financial Services Sector
ServiceForce is the operations management solution for organisations who are striving to reduce costs whilst improving the customer experience but who lack clear, reliable and actionable operations performance information.
ServiceForce and CaseVision are available as a stand alone applications or can be combined to provide a powerful complete back office management solution