ServiceForce is a cloud-based, lean operations management system, specifically designed to help manage the complex needs of service and knowledge work organisations. It does so by empowering teams to build visibility and control, by actively managing their resources and workload demand. It is the first and only cloud-based operations management solution, designed to manage the complex needs of this sector, utilising the principles of lean operations management.
Designed specifically for the effective management of large back-office operations, it is an integrated operation management system that enhances the organisation's capability to exceed its goals and objectives.
“Expertivity not only delivered 30% improvement in operational performance within 6 months but also provided ServiceForce, a platform for sustained improvement.” - Senior Executive, Financial Services Sector
ServiceForce is the operations excellence solution for organisations who are striving to reduce costs whilst improving the customer experience but who lack clear, reliable and actionable operations performance information.
In partnership with Exela Technologies, Expertivity Technologies are the resellers for Case Vision, a truly effective and flexible case management system.
This cloud-based, end-to-end case management platform combines powerful data management solutions with a dynamic adaptable case management system that includes collaboration and communication tools as well as automated notifications and real-time process monitoring with its integrated dashboards.
Case-specific business process solutions allow each case to move through the dynamic process that is required by the internal and external stakeholders. Built-in communications tools allow the teams to stay connected, share information, coordinate their efforts and maintain visibility.
Real-time process monitoring is possible using configurable dashboards that also simplify report generation. Defined alert triggers and threshold monitoring enable automated notifications.
Case-vision is built on the same effective platform as our Operations Management System, ServiceForce and the systems works seamlessly together to manage the progress of the cases through the process along with the allocation of cases to the team and their capability to deliver against targets.