Business Agility needs two things – the ability to move fast, be nimble and responsive but importantly it requires stability, a stable foundation, a platform of things that don’t change. Operational Excellence builds this stable core that becomes the anchor that roots the organization becoming a springboard for change. Comprehensive programmes typically follow 3 natural phases:
Expertivity’s Operational Excellence Programmes consistently deliver significant performance improvement and sustainability. We have achieved a minimum of 15% performance improvement, averaging 28% and up to 40%.
A pilot programme is a small-scale, short-term (10 - 12 weeks) experiment that helps your organisation learn how a large-scale project might work in practice. It provides a platform for you to test logistics, prove value and reveal deficiencies before spending a significant amount of time, energy or money on a large-scale project. You can select an area causing you most concern at the moment in terms of capacity, cost or customer service. Our pilots will demonstrate the effective use of lean tools and methodology to deliver improved results in the area of 25% to 40% with a minimum of 15% assured.
Our end-to-end approach treats each of your key processes as assets that directly contribute to your business value and performance. Processes within and between organisations are frequently not well understood. Process knowledge is often limited by organisational boundaries. Often, no one in the organisation has an end-to-end understanding of the order-to-cash process. As a result, visibility into business operations is limited, and responding to opportunities or threats is cumbersome, slow and costly. With impaired visibility, it is difficult if not impossible to understand where value is created, lost and distributed.
The Lean Operations Management Programme is a consistently successful program. We work in conjunction with a suite of people involved in the management of a chosen business area - usually the executive, manager, team lead and team. Together we examine the business objectives and goals for the area and complete an opening assessment of the area's capability in terms of demand, capacity, costs, quality and customer service. Then, within 3-6 months, using lean operations management tools, methodologies and training the department will have improved all metrics with an overall improvement level in the region of 25%.
The 25-Step Service Operations fundamentals programme has several key elements that contribute to its success in productivity and efficiency performance improvement:
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