Revisiting proven management practices to drive efficiencies of remote teams. Managing the demand and capacity gaps in Service and Knowledge Work organizations is a big challenge when teams were physically collocated. But the challenges were worked around as there are many visual cues when everyone is in physical proximity. An empty desk meant an absent employee, a pile of paper on the desk indicated large amount work. Conflicts were managed ad-hoc via quick phone calls, or a quick walking over to the colleague’s desk.
The problem of productivity and utilization is another challenge since it is difficult to gauge someone’s pace of work when everyone on the floor is working on their PC. Unlike a production line, it is hard to differentiate between a fast and slow knowldege worker when they are in front of a PC monitor!
As organizations have accepted the new reality of remote working, unsolved problems of demand and capacity management and productivity tracking is only worsening what is already a chaotic situation. Explicit and implicit behaviours that helped teams get by in the pre-covid era are not only unsuitable in the new paradigm of remote working but are creating new challenges.
Team leaders could consider deploying some these proven practices to manage better control of the teams.
Expertivity Technologies are an award-winning Master Practitioners in the disciplines of Operational and Enterprise Excellence for Service and Knowledge Work Organisations and similar Functions in Industrial and Manufacturing Organisations. Since 2003, Expertivity have been enablers of success for clients in Healthcare, Life Insurance, Pensions, General Insurance, Motor and Home Insurance, Banking, Telecoms, Technology, Construction, Utility Infrastructure Government, Public Sector, Clinical Trials, Global Business Services and Shared Services.
ServiceForce is Expertivity’s low-code technology platform that enables Daily Lean Service Operations Management System. Its intuitive interfaces, robust data models help staff to effectively plan and manage workload, capacity, and productivity levels. ServiceForce highlights non-value-added activities, helping managers and team leads to focus on continuous improvement. ServiceForce’s low code, cloud-based platform ensures easy deployment, faster user adoption and NO internal IT support. ServiceForce supports managers to make better decisions, ensures a fair and happier working environment and drives predictable excellent business performance!
Author: Subhash Kamath has rich experience in consulting and programme management in Technology, Services and Manufacturing industries, across US, Europe and Asia. He has delivered management systems and technology solutions to achieve process improvements and efficiencies for businesses. He has an engineering background and an MBA. Certified in Green Belt, Design Thinking, Project Management and Robotic Process Automation
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