What We Do
Service Operational Excellence
Lean Digital Transformation
Process Ownership & Management
Taming Unnecessary Complexity
Programme & Project Management
EI/IDA Lean Funding
Learning & Development
Digital Ready Scorecard
Service Excellence Network
Terms & Conditions
Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!
Quality versus quality? Why knowing the difference can help change your organisation for the better.
The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)
Without Substantiated Reasons, Can Managers Really Ask for More?
Team Leaders Without Training?: Just Dodgem!
Why Service & Knowledge-Work Teams are "Pre-Lean" and Can Therefore Quickly Double Their Productivity or better!
Collaborative Management and the "Planned Percent Complete" KPI
Measuring and Improving Service Productivity
Why TPS is not "Lean for The Masses" ....hint, the answer is in the name!
“The measure of intelligence is the ability to change.”
Confusing Common Practices with Best Practices
When Fixing What's Broken Doesn't Work
Joined-Up Thinking and the "Germ Theory of Management"
Today's Problems Come From Yesterdays Solutions.
What is Lean Enterprise Excellence & Operational Excellence
Why "Cause" beats "Urgency" every time.
Transforming Lean: Is Leans Roots in Japanese Religion and Culture holding it back?
Service Sectors Biggest Problem Solved: How Long is a Piece of String?
Easiest Way To Improve Performance? Step 1: Stop Making Things Worse!
"Whistling Past The Graveyard" of Bad Performance Measures.
Ryanair: When Complex Adaptive Systems bite back!
Demand and Capacity Management of Remote Working Teams in the “Post Covid” Era
Ryanair: A Lesson for Leaders, Managers, Unions and Society
Why Common Practice is Not Best (or Better) Practice!